Phone Service

The purpose of this question is to determine how your alarm system should communicate with our central station operators and send alarm signals. Depending on your response, our system will recommend the appropriate communication solution.

If your phone service is provided by Qwest or Comcast our system will quote  your monitoring service using option 1. (Digital Alarm Dialer) Some customers still choose to add cellular communications as a backup for protection against loss of phone service.  If you want to add cellular communications as a backup device please call for a custom consultation

If you have digital phone service, commonly referred to as VOIP, you will most likely need to have a cellular radio for primary communications.  If you only use cell phones and do not have any phone service you MUST have a cellular radio for your primary communications.

Adding cellular service to your alarm system will result in additional charges for the cost of the cell radio and the cost of the cellular service.

Currently alarm systems communicate in 3 ways.

1. Digital Alarm Dialer.  Most alarm systems come with a "dialer" built in to the control circuitry. The dialer is similar to a modem. This is the standard way alarm systems have communicated signals for many years.  The dialer uses a standard analog phone line to make a digital connection with the central station's receiver.

2. Cellular Radio. A cellular radio is a piece of hardware that is installed as an auxiliary device.  It receives information from the alarm panel and transmits these signals over the GSM cellular network.  This is the primary method of communication for alarm systems installed in locations that do NOT have traditional analog phone service.

3. IP Communicator. IP communicators send alarm signals over the internet.  This is a specialized communication path reserved for specific needs not determined by our automated quote system.